Desk Collection Team Leader (Yogyakarta)

Join Modal Bersatu Investments as a Desk Collection Team Leader in Yogyakarta! Are you a dynamic leader with a passion for driving team performance and ensuring operational excellence? Modal Bersatu Investments is seeking a motivated Desk Collection Team Leader to oversee and manage our collection team in Yogyakarta. This role offers a unique opportunity to lead a team in a fast-paced environment, ensuring that our clients' accounts are managed efficiently and effectively.

In this role, you will be responsible for managing a team of collection agents, setting performance targets, and ensuring that our collection processes are in line with company standards. You will work closely with our finance and operations teams to ensure that our collection activities are aligned with our overall business objectives.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of collection agents, ensuring they meet performance targets and adhere to company policies.
• Develop and implement collection strategies to improve recovery rates and ensure timely payments.
• Monitor and report on collection activities, providing regular updates to senior management.
• Train and mentor collection agents, ensuring they have the skills and knowledge needed to excel in their roles.
• Collaborate with the finance and operations teams to ensure that collection activities are aligned with business objectives.
• Ensure compliance with all relevant laws and regulations, including those related to data privacy and financial reporting.
• Identify and resolve any issues or challenges that may arise during the collection process.
• Maintain a high level of professionalism and integrity in all interactions with clients and team members.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in a leadership role within the collections or finance industry.
• Proven track record of successfully managing a team and achieving performance targets.
• Strong understanding of financial regulations and compliance requirements.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and team members.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with collection management software and tools, such as Salesforce or similar platforms.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

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